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Kαθώς οι κονσόλες και τα παιχνίδια γίνονται όλο και πιο πολύπλοκα, η υποστήριξη πελατών των εταιρειών αποκτά όλο και μεγαλύτερη σημασία. Η Microsoft το αντιλαμβάνεται αυτό και... πράττει ανάλογα. Όπως ανακοίνωσε η Microsoft, κάνει βελτιώσεις σε διάφορους τομείς της υποστήριξης πελάτων Xbox, όπως η λειτουργία Xbox Assist του Xbox One, το virtual agent του support.xbox.com, η επικοινωνία με τους καταναλωτές, τα σχετικά φόρουμ και η διαδικασία επιδιόρθωσης. Δείτε παρακάτω αναλυτικά τις βελτιώσεις όπως τις αναφέρει η Microsoft και πείτε μας γνώμη! Τί εμπειρία έχετε με την υποστήριξη πελατών της Microsoft;

Xbox Assist improvements
Last Fall we launched Xbox Assist on Xbox One to help you with questions and learn about new ways to get the most out of your Xbox. We’re always adding new features and ways to find what you need with Xbox Assist on your Xbox One. Later this Summer, we’ll be adding new troubleshooters for common problems, better Xbox Live service status information, and more details on Xbox Live Enforcement actions.

Virtual agent improvements
Last year we introduced a virtual agent on support.xbox.com. Over the course of the Summer we are adding new capabilities and improving existing ones to better help you troubleshoot and solve problems and give you even more ways to quickly get help. If you have a question that isn’t right for the virtual agent it will even help you find the best place to get an answer, including getting in touch with a support advocate.

Support callback
Your time is precious. Waiting on hold to talk to a support advocate isn’t the best way to spend your time. We believe we can do better. Later this Summer, we’ll upgrade the Xbox support phone service to a “callback” system. This means no more waiting on hold. Simply sign in to support.xbox.com and tell us the problem and we’ll call you. It’s a more convenient, more secure, faster way to get help.

Xbox Forums improvements
Xbox Forums is joining Microsoft Community Forums at answers.microsoft.com, creating one place to chat about Xbox gaming—whether you play on an Xbox console, PC, or mobile. Forums for individual games like Forza Motorsport and Halo Waypoint remain unchanged.

Device repair and tracking improvements
We’ve added the ability to start a device repair and track progress online. Just visit account.microsoft.com and click Devices.